The Content manager is where your products and services are organized to provide an easy browsing experience for your customers.
In this overview, we will have a quick look at the following:
Categories
Categories help you arrange your products by type, which simplifies the customer browsing journey.
![](http://support.tactful.ai/wp-content/uploads/2021/07/Categories-List-1024x485.png)
Items
Items store information about your products/services, including their details, prices, and actions, and can be grouped into one or more categories.
![](http://support.tactful.ai/wp-content/uploads/2021/07/Items-List-1024x486.png)
FAQs
FAQs provide answers to common customer inquiries and can be used as ready-made responses across the platform.
![](http://support.tactful.ai/wp-content/uploads/2021/07/FAQs-List-2-1024x728.png)